How Digital Transformation will Change Healthcare IT

Shyamal Mehta

Digitization is continually transforming the healthcare industry. Today, the focus is on quality over quantity to deliver a fulfilling customer experience with evolution in cloud technologies, mobile and data.

Healthtech has come far from the time when it was rudimentary with basic requisites for patient care. Digitization, on the other hand, is at the core of the industry at present that has brought dramatic changes to the domain of healthcare.

What digital transformation means for healthcare?

Customer expectations from healthcare services are best defined by the advancement of products, processes, and services used in the day-to-day health business. By integrating the latest technologies with the current IT infrastructure and business models, healthcare services can be enhanced. Digital transformation with technologies like AI and automation is driving quality healthcare with more transparency and efficiency.

This transformation is not about adopting newer digital technologies but revamping the existing processes and refining the deliverables by boosting efficiency and reducing costs. Digital innovation has, therefore, triggered the insurance companies to shift their focus from healthcare service volume to value of care for the population.

Keys to successful digital transformation in healthcare

1. Delving into healthcare and implementing changes

Understanding the current scenario is highly important, which includes the types of technologies used, improvement in communications between the physicians and patients, the policies and regulations involved, etc. Shifting focus from the core healthcare companies to the digital enterprise has many benefits.

First, it helps in acquiring information more easily for analyzing clinical, personal, environmental and demographic information.

Second, establishing a relationship between the device manufacturers and providers is helpful for the healthcare ecosystem.

Third, many healthcare companies are finding new avenues of offering healthcare services by breaking free from the traditional hospital setting.

Thus, bringing in development with new innovative tactics like home healthcare, remote health monitoring, and digital diagnostic services is definitely working.

2. Prioritizing the critical sources of healthcare value

As embark on your digital transformation journey, it’s imperative that you understand how investing capital in digital technologies can help meet your priorities. Understand where it provides distinctive values to stakeholders and consumers, and how the use of digital technologies can boost those activities and so on.

The ultimate goal is to build value-added relationships between the companies and the customers. Again, some healthcare providers may seek new ways of removing risks by accessing isolated data sets.

Yet again, there are companies that will want to use robotics, automatic and other technologies for speeding up processes by reducing administration costs.

3. Making use of cloud computing

Utilizing cloud technology can benefit both doctors and patients. The use of smartphones has simplified the accessibility of information. Doctors can use the medical apps to frequently access data while patients can quickly check their test results on the cloud. To conform to the laws of physicians’ and patients’ privacy, the focus is on data security and healthcare IT infrastructure.

4. Robotics for a huge healthcare digital transformation

The introduction of AI and robotics has helped bring in exemplary changes. Healthcare robots are designed to carry out automated tasks in healthcare like delivering foods, medications and medical supplements.

It is, therefore, distinctly proved that patients will benefit from these new revolutionary changes, enabling them to enjoy the fruits of digitization. The healthcare industry is bound to see better cost savings and higher profits.

5. Telemedicine in healthcare

Compared to traditional office visits, telemedicine proves to be a better way of managing chronic diseases. The geographical barrier isn’t an issue any longer. Telemedicine enables physicians and patients with accessibility and freedom.

As long as a patient or a caregiver has a smartphone and internet connection, it is possible to have access to quality care from any remote area. There is no need to schedule appointments with doctors manually by waiting in long queues.

The importance of telemedicine also has its effect in the field of mental health and is possibly regarded as a convenient means of treatment from home. One can quickly access a counselor or a therapist.

In a nutshell, telemedicine is an excellent approach whereby a huge number of the population can receive treatment overcoming barriers such as location, expense and physician availability. Transparency Market Research expects the global telehealth market to reach USD 19.5 billion by 2025.

6. Machines, readings, wearables

Gone are the days when you had to visit the doctor to get your blood pressure checked. Mobile devices can now perform DIY blood tests, ECGs, and even serve as a thermometer for temperature reading.

Wearable devices like ECG monitors and EKG machines play a crucial role in preventing chronic illness by tracking your medical statistics with the aid of mobile apps. The wristband or health band is another wearable device used for taking common medical measurements, such as pressure, heart rate, calorie count, etc.

With automation, patients are encouraged to check their pulse, weight and oxygen levels. The portal containing all the required data is transmitted to the doctors in real time by patients. Thus, getting evaluated by doctors on time can save one’s heart risks or other medical risks.

7. Chatbots as part of the digitization


Image Source: Pixabay

Chatbots enable intuitive, conversational UI in routine medical queries by making use of voice systems and AI-backed messaging. These bots act as digital assistants to therapists and physicians by managing appointments and keeping track of contacts.

As it tracks health data, it serves as a patient-clinician application for bridging the physical distance between doctors and patients.

8. Helpful content available for patients

Today, a patient wants to understand every step of his treatment — from causes to possible cures. To make this possible, transparency and open lines of communication are of paramount importance. This means that patient should have easy access to accurate information about his disease and the treatment he is undergoing.

This information doesn’t always have to come from the doctor himself. The patient should be able to access this information through self-service portals.

9. Inculcating overall development and modernization of IT foundation

The IT infrastructure of healthcare organizations is another key area that needs attention. Is it able to support the current activities? Are the new applications adaptive to changes and are in tune with the older app interfaces? Are they capable of supporting new strategic priorities? The right answers to these questions will help in developing and modernizing the IT foundations, thus bringing rapid changes and success to healthcare IT.

The key to success in digital transformation for healthcare is to leverage the expertise of technology partners as you work closely with them to achieve your goals Every stratum of the industry should be assessed to comprehend the kind of modernizations required. Your technology partner should be able to understand your organization’s workflows and execute what maximizes the ROI for you.

TechJini, a Google certified developer agency, enables digital transformation via a dedicated team with domain expertise in healthcare. Having worked with some of the industry leaders, we have the experience to optimize the latest technological solutions for your growth.


about the author

Shyamal Mehta

Shyamal is an experienced technology professional having expertise on the web and mobile technologies. His strength lies in his ability to successfully and repeatedly deliver projects and products (large and small) for a variety of industries.