August 23, 2019
Chief Information Officers (CIOs) play a big role in bringing a digital transformation in healthcare organizations. They are the ones who have to come up with the use cases of digital technology in the care delivery process. They must create a plan that communicates the value delivered through digital innovations. Examples include creating a structure for how digital transformation will enable better management of chronic illnesses and their treatment.
When it comes to digital innovation in healthcare, CIOs are responsible to strategically align goals in such a way that improves the business model and day-to-day operations. They detect anomalies in the traditional methods and identify the opportunities offered by a digital strategy.
A CIO is the first to take a digital initiative. It is her responsibility to ensure that all the stakeholders understand the process of digital transformation. From the administrative to the financial aspects of the healthcare infrastructure, the CIO must ensure digitization happens at all paths of the organization.
CIOs must be prepared to educate the entire healthcare organization on digital innovation. They can assess which areas need the most amount of digitization and which can work with the least. CIOs must evaluate their digital capabilities and provide them with the intelligence needed to implement this transformation.
◙ Customer-oriented capabilities
The healthcare system has never been customer-oriented. Even though their primary focus is to serve the patients well, the processes were never designed to mitigate the patient’s troubles.
With information overload, patients have varied choices when it comes to healthcare. They are educated and can make informed decisions for themselves. Healthcare facilities must now offer more control to patients and offer options to the customers. CIOs must understand this customer-oriented approach as they have a high understanding of patient data and their interaction with the healthcare facility. It is in their hands to augment the patient experience through digital transformation and innovation.
◙ Strategic and Innovation related capabilities
A digital transformation strategy calls for restructuring the existing business and operation models. CIOs must replace traditional methods with innovation. They need to shift from lengthy processes and product-orientation to the patient experience.
Innovation is not a standalone term for particular healthcare organizations. Digital transformation must come in terms of industry standards and practices. They must rely heavily on what is acceptable in the industry. This will result in collaborative efforts between different stakeholders in the healthcare industry. There will be a need for communication which will augment the negotiating skills of the CIO. Strategic innovation isn’t an overnight decision to make. Careful planning and implementation ideas are the only way digital transformation in healthcare can succeed.
◙ Data-driven capabilities
Data is the most important factor in deciding the success of any digital enterprise. Today, data has become the lifeblood of every organization, and healthcare isn’t left behind. They have vast reserves of data that can be utilized to discern insights and make informed decisions that augment the care delivery process.
Data differentiates healthcare opinions from metrics. It offers evidence related to healthcare treatments and their effectiveness. It plays a crucial role in generating and testing concepts that can enable better healthcare offerings. CIOs can provide the tools and analytics to monitor data and draw valuable insights that help the entire healthcare infrastructure.
◙ Leadership and empowerment capabilities
CIOs of healthcare organizations need to take an entrepreneurial role in digital transformation. Digital innovation is already happening in the CMOs department and combined with CIOs leadership, it can do wonders for the healthcare facility.
A CIO can contribute by helping the healthcare organization reap the maximum benefit of digital opportunities. They can offer analytics expertise that can help in the testing and interpretation of notifications. The entire team needs to be on the same page and CIOs must reward their team for innovative implementation. This will keep the team on toes and help in achieving the desired digital transformation goal.
◙ Product capabilities
Wearable devices are the new digital transformation trends in healthcare. Smart devices have enabled healthcare providers and patients to stay connected with each other. The Internet of Things has offered healthcare at the fingertips and helps in monitoring patient health in real-time.
The CIO is responsible to integrate this digital ecosystem for providing a high-quality experience to the patients. This involves creating a plan to structure this data and implementing analytics to draw insights and make informed decisions. They can enable clinicians to augment their workflow by analyzing this data and providing valuable information.
◙ Scalability capabilities
CIOs have comprehensive IT expertise. They can use this expertise to overlook the implementation of digital transformation. Enabling the success of smaller projects on a large scale should be their primary aim. They can plan out the resources and methodologies that will be required to successfully bring the digital transformation.
Robotic Process Automation (RPA) also plays a major role in digital transformation. It enables automating the repetitive tasks that enable cost-reduction and increased efficiency in routine activities. CIOs must integrate RPA with digital transformation to ensure that tasks that can be automated leave space for other healthcare professionals to make productive decisions.
CIOs must be analytical, action-oriented, and evaluative for successful digital orientation. They need to identify the gaps in the existing healthcare infrastructure and bring together all the stakeholders for innovative implementation. They must reimagine the business models, assess the organization structure, and determine the requirements for this transformation.
By bringing a digital transformation, CIOs ensure that their organization is up to speed in this digital economy. They must take the organization forward to a point where digital transformation automatically results in high-quality care and service delivery. It must reach a point where patient expectations are easily fulfilled.
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