Leveraging Automation to Build Cost-Effective, Patient-centric Healthcare

Keshav Jeet

The healthcare industry is witnessing a revolutionary adoption of digitization. Modern healthcare providers are using data and digital methods to augment care delivery outcomes. They can easily access patient information to make informed decisions in real-time. The digital automation of routine tasks has enabled healthcare providers to deliver better services at an affordable cost.

Today, healthcare organizations are employing digital mediums to store huge amounts of patient data. Earlier this data used to get lost among hundreds of files and folders. Now it is easily accessible for analysis whenever the clinicians need it. It has reduced the cost of managing those physical files and improved the overall efficiency of the healthcare provider.

Understanding data automation

Automation allows healthcare providers to cut on mundane manual tasks and focus on more creative and decision-making activities. It enables mitigating administrative work, improved patient experience, multiplying access & exchange of information, and evaluating patients. It reduces the amount of paperwork that healthcare providers have to work with.

Data automation helps in extraction of information from various sources and compile it into one single centralized file. This data is processed by digital mediums to draw valuable insights. Clinicians and healthcare providers can use these insights to create patient-centric healthcare outcomes and experiences. Data automation enables healthcare organization to become faster and better by automating activities that result in a smooth flow of information from one point to another. 

Challenges healthcare providers face with data automation

Even though automation is gaining popularity, healthcare organizations are still at the backfoot of its adoption. Several challenges present themselves when automating data for improving efficiency. Some of these include:

The data converted into digital form is generally stored into legacy platforms. Collaboration in these traditional systems is a difficult task and creates a challenge for different collaborators to access patient data. Modern healthcare devices must focus on storing data into a centralized unit that can be easily accessed by everyone.

The tools available for data automation are not flexible enough for every organization. They don’t provide enough value to the patients and the organizations. Every provider has different requirements and these tools fail to create a common ground for all of them.

The healthcare industry is still human-oriented. Patients trust their doctors more than they trust chatbots for providing them with health-related information. This hesitation to adopt digital medium for healthcare management is a major challenge that organizations face. Automation of services may seem like a distant reality if patients see bots as a threat to the human experience.

How automation can help healthcare organizations

The millennial generation is moving towards a digitized world. Contrary to their predecessors, they want access to healthcare providers through the web. Their preference is information delivered to them in real-time and on-demand. Automation also increases the time that doctors have for their patients as mundane tasks are maintained by bots on the sidelines. They can interact with the patients in a more direct way than ever before. Healthcare organizations must study this trend and create solutions that best serve the modern healthcare industry.

◙ Automating appointment scheduling
Scheduling appointments and talking to patients regarding their bookings consumes a huge chunk of the staff’s time. Scheduling, answering calls, calling for reminders are tasks that the healthcare organizations have to regularly undertake but at a good cost. Automating appointment scheduling is a great way to reduce the time taken and let the administration take care of the important stuff.

Through automation, healthcare providers can enable patients to book appointments online by checking the next available date. They can also automate reminders to patients a day before or on the day of the appointment. This cuts extensively on time and costs involved with booking appointments. Healthcare providers can either use emails, texts, or bots to automate this process. Patient no-shows and cancellations is a big problem which can be solved by regularly reminding patients of their appointments.

◙ Reduce healthcare costs
One of the main concerns in healthcare is the rising costs that are making quality care inaccessible to many people. Automating healthcare will reduce these costs through innovative and smart devices that will enable quality care at the tap of a thumb. Healthcare applications, fitness bands, and smart gadgets are increasingly gaining popularity as a means of managing patient health.

Electronic health records will also reduce the cost of managing physical files. These are huge costs that can be transformed into delivering care at an affordable price to consumers. Innovative technology and solutions are built for delivering healthcare services to the patient’s doorstep at a reasonable price.

◙ Security issues
Security is a major concern for healthcare organizations. Significant security issues tend to take place because of manual handling of data and human error. These breaches are minimized using automation and AI technology. It can enable accurate processing of data and optimize it. Automation and AI can offer alerts and notifications if they find any anomaly in the data patterns. They use predictive analysis and diagnosis to continually check the system for any errors and help in mitigating security concerns.

Automation can easily transfer data from one system to another. It costs less than manual transferring of data and improves the efficiency of the process. In case of any security breaches, it can auto-lock the hardware to prevent further damages.

Bottom Line

Digitization of the healthcare industry has enabled providers to design more patient-centric healthcare options. Today, patients can access health-related information from anywhere they want. Automation will offer the ability to always stay connected with their healthcare providers and collaborate better during treatment. On the other hand, it will provide a real-time and holistic overview of a patient’s health and help in better decision-making.

While there are still challenges to automation, they far outweigh the benefits of automation. Designing customized automation solutions is one-way providers can offer a more personal experience to the patients. The automation of activities will streamline processes and result in improved efficiency for the healthcare provider. TechJini is a leading healthcare solution provider building cost-effective applications for organizations to deliver better outcomes. Contact us today.

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about the author

Keshav Jeet

Keshav is the most creative and innovative thinker who is never isolated with the bandwidth. He always strives to bring out the potential of technology to deliver a remarkable impact. Started as a programmer he gradually gained expertise in Developing, Designing and Architecting solutions for startups and enterprise. He has varied experience from healthcare, public procurement, ERP and mobility. He helps clients ideate, innovates and uses cutting-edge technologies to solve real-world problems. He brings technological leadership, by evaluating and implementing solutions on next-generation technologies.